For the purpose of these Terms and Conditions, ‘The Customer’ is defined as the school, nursery, care home (or individual in the case of private bookings or childminders) who purchased a hire kit package from Incredible Eggs.


The Customer will be invoiced once a booking has been agreed in writing between both parties. Payment in full is required within 14 days of booking unless deferred payment has been agreed in advance. Payment may be made by BAC’s or cheque. We do not accept payments by card. All details will be provided on the invoice.

PLEASE NOTE OUR LATE CANCELLATION POLICY: Once a booking date has been agreed, a late cancellation fee will be applied to cancellations made within 21 days in advance of the agreed delivery date. Please read the full policy below, as charges to The Customer will be incurred in these circumstances whether we have received payment or not. This policy will also apply in cases where The Customer has not informed us that they wish to cancel their booking and delivery is attempted and rejected. We hope it is appreciated that in preparing to facilitate your booking at the agreed delivery date, we will have incurred  costs at our end and these are to be reimbursed by The Customer in the case of late cancellation.

After booking

We will contact all pre-booked Customers during prior to their booking with the following:

1) Delivery Information

2) A password to access the following documents stored in the ‘Resources’ section of this website:

  • Risk Assessment
  • Hatching Guide
  • Comprehensive Bird Welfare Manual
  • Age Appropriate Educational Resource Pack in the case of schools and nurseries
  • Rehoming guide

​Delivery and collection of your hatching kit will usually take place between the hours of 8.30am and 5pm, unless agreed by prior arrangement. Please ensure someone is on site to allow access.

Ownership of birds

All birds which hatch from the eggs purchased as part of a hire kit are the property and responsibility of The Customer who purchased them.

We provide The Customer with information and a welfare checklist, so that they can make an informed decision about the suitability of any third parties who wish to keep the birds after the hire period. This decision regarding suitability will rest with The Customer, although we are of course happy to advise if there is any uncertainty.

If suitable homes are unavailable, The Customer may sign ownership of the birds over to Incredible Eggs at the end of the hire period and they will be collected along with the hire equipment.

Please note: Incredible Eggs does not support the rehoming of birds hatched from eggs we have sold with animal sanctuaries or rescue centres. These organisations are often already over-stretched and working with limited resources, which should be kept available for genuine animal welfare cases. Your Incredible Eggs branch has the necessary facilities and experience in place to responsibly accommodate all birds hatched for which settings cannot find suitable homes.

Due to biosecurity safeguards, we will only take birds at the end of the hire period. Unfortunately it is not possible for us to do this days, weeks or months later. This is because they could have encountered a disease which would contaminate our own flocks. If in any doubt that cockerels (or indeed any of the birds) will present a problem in the future, please return all birds at the end of the hire period along with the equipment.

Problems/questions arising during the hire period

Once a kit is delivered, the onus is on The Customer to take responsibility for caring for both healthy hatchlings and – on thankfully rare occasions – any which may have problems. Please carefully consider whether this is a responsibility you feel comfortable with taking on before booking. If booking on behalf of another person, please ensure they understand and consent to taking on this responsibility before booking.

As well as a hatching guide and risk assessment, the resources section of this website contains a comprehensive Bird Welfare Manual, written by professional poultry breeders specifically for the Incredible Eggs hatching programme.

The vast majority of hatches are problem free, but there may be times when additional advice and support is needed. On occasion a bird may hatch which has problems or is not viable. Customers using our services are provided with a telephone number for use in such times, where they can speak directly with a very experienced poultry breeder. Although we will be available by telephone to offer advice and support, it may not be possible for us to actually come out to the setting. Any costs incurred from veterinary surgeons appointed by the setting will be the responsibility of the setting. The best course of action in the case of a hatchling being obviously non-viable involves making the hatchling warm and comfortable in the incubator, away from the children and allowing nature to take its course. Although very sad, this is an unavoidable part of nature. If this is something you are likely to find too distressing, hatching may not be for you.

We do not extend hire slots or loan equipment after the hire period. All equipment will be collected on the date agreed at booking. Early collection is very usually not possible and always at the branch managers discretion. An additional charge will be incurred in the cases where this can be arranged.


The eggs will hatch on your premises. We do not offer refunds if this happens at a time when children/residents are not present, such as overnight, as this is beyond our control.

Please be aware that we carefully check the development of all embryos before they are sent out in order to ensure they have the optimum chance of hatching. However, hatch rates do vary. When dealing with nature, it is impossible to predict exact outcomes. In the highly unusual event of less than two ducklings or three chicks hatching, we will offer the choice of either a complete refund or a re-book free of charge at the earliest available date that suits the setting. This will also apply in the event of a failed hatch due to the malfunction of our equipment.

Although we do our best to time birds to hatch on the day specified at booking, nature has the final say. Some may hatch early and some may hatch late. This is entirely beyond our control. We will not extend hire slots or offer refunds where birds happened to have hatched later than the date specified at the time of booking.

Please be aware that an uninterrupted power supply is required throughout the entire hire period. We will not refund or re-book in cases where this instruction has not been followed.

​Late Cancellation Policy

We appreciate that cancellation is sometimes unavoidable. However, Incredible Eggs has limited hire periods and these often become fully booked. We therefore request that you cancel at least 3 weeks before your scheduled delivery date via email. This will allow us to offer your slot to another setting.

Cancellations made 21 days or more in advance of the delivery date will receive a 100% refund if payment has already been made.

Cancellations made within 21 days of the agreed delivery date will incur a cancellation charge equal to 50% of the reserved services. A 50% refund will be made where payment has already been received. If, at a branches discretion,  a postponement is arranged but then cancelled at any point, the original cancellation fee shall stand.

Cancellations made on the day of delivery will incur a cancellation charge of 100% of the reserved services. No refund will be made where payment has already been received. If, at a branches discretion,  a postponement is arranged but then cancelled at any point, the original cancellation fee shall stand.

Cancellations Due to Covid-19 Restrictions – Book With Confidence!

We would like to reassure our customers that we will aim to reschedule bookings if a setting is legally obliged to close, meaning the hatching kit cannot be delivered at the prearranged booking time. A full refund will be issued where payment has been made and the customer does not wish to reschedule. No late cancellation fee will apply in these cases.

We reserve the right to reschedule/refund bookings should our company be affected by Covid-19 restrictions or should Covid-19 related events affect our ability to operate.

Bird Flu

Due to the current levels of bird flu circulating amongst wild, migratory birds, DEFRA (Department for Environment, Food and Rural Affairs) has put some temporary precautionary regulations in place. These mean that the chicks and ducklings must be kept indoors for the duration of the hire period, or must be kept in their brooding cage if taken outdoors (when being transported for the weekend, for example). This is to ensure they do not come into contact with wild birds or their droppings.

In cases where the hatchlings are being moved temporarily from your setting for the weekend, it is your responsibility to ensure they are not being moved to a location close to a recent bird flu outbreak. We will have already checked that this does not apply to your settings location prior to delivery, but please be aware that moving the birds into one of these areas/zones whilst they are with you is against the law. You can search the location you wish to move the birds to and see if it falls into one of these zones here.

​Privacy Policy

Incredible Eggs is committed to ensuring that your privacy is protected.

Please click here to read our full privacy policy


We want you to be delighted with the service you receive from us! However, if you are not satisfied for any reason, please let us know by emailing us at headoffice@incredibleeggs.co.uk.

​These Terms and Conditions are subject to change from time to time and such change shall become effective and shall govern from the date of its revision.

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